Return Policy:

• We want you to love your purchase! If you’re not satisfied with your items, you may return them within 14 days of receipt.
• To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
• Non-returnable items include:
• Personalized or custom products
• Sale or discounted items (unless stated otherwise)

How to Return an Item:

1. Contact our customer service team at www.lemoujcandleco@gmail.com to request a return authorization.
2. Once approved, we will provide you with a return shipping label and instructions on how to send the item back.
3. Please return the product to the address provided in the return instructions.

Refunds:

• Once your returned item is received and inspected, we will send you an email notification.
• If your return is approved, we will initiate a refund to your original method of payment.
• Please allow 5-7 business days for the refund to appear on your account, depending on your payment method.

Exchanges:

• We currently do not offer direct exchanges. If you’d like to exchange an item, you may return it and place a new order for the desired item.

Damaged or Defective Items:

• If your item arrives damaged or defective, please contact us within 7 days of receiving your order. We will offer a full refund or replacement.
• To process a claim, please send a photo of the damaged or defective item along with your order number.

Shipping Costs for Returns:

• Customers are responsible for return shipping costs, unless the item is defective or we made an error in your order.
• If you qualify for a free return (e.g., defective item or our mistake), we will provide a prepaid return shipping label.

Contact Us:

For any questions or concerns about shipping or returns, please reach out to our customer service team at:
Email: lemoujcandlecompany@gmail.com
Phone: 661-345-5804
Business Hours: Monday - Friday, 9 AM - 5 PM PST